Return Policy
As the return process is complicated and troublesome, it is our policy to check the order numerous times and send pre-shipping photos before shipping them to customers upon request. We guarantee the quality of our goods and this is done to reduce the percentage of returns.
Due to the fact each and every order is customized specifically for our customers we absolutely DO NOT accept returns.
However, we do offer repairs, such as hardware, and dust bag replacement for any bags you purchase from us.
If you need any assistance, please Contact Us with your order number and details about the product you have a question about. We will respond within 48-72 hours.
Shipping Policy
We ship to the shipping address that a customer has provided, we highly encourage customers to check the order address, email address, and mobile number before finalizing the order this is vital in ensuring you receive the order in a timely manner after it has been shipped. In a situation where the customer has not provided a full shipping address or the postal code is wrong this can delay the shipping carrier from delivering the order in a timely manner.
Order Cancellation
Generally, on the second day after an order is submitted, we begin customizing the order, giving a 24-hour window of time for cancellation or changes to be made. Custom handmade orders such as Hermes are ABSOLUTELY INELIGIBLE for cancellation or returns. We do reserve the right to cancel and refuse customer orders at our discretion in a situation where we've decided to cancel the customer order the amount will be fully refunded to the customer's original method of payment.
Chargeback Fraud
We take our business very seriously, and we highly discourage chargeback fraud or friendly fraud and will prosecute to the fullest extent and ban customers from committing fraud. This can result in the closure of your bank account or credit card, and charges being filed against you by your bank or credit card issuer. If you have any issue you need to resolve with an order we highly encourage you to contact us directly first regarding an issue with the order giving us an opportunity to make it right.